How do I access the billing portal?
Go to https://secure.lumin.app/manage and enter your email. You’ll receive a magic link by email. Click it to log in. No password required.
I didn’t receive my billing portal magic link. What should I do?
- Check your Spam / Promotions folders
- Wait a few minutes and request a new link
- If still missing, contact support@mylifeguide.ai with your registered email
How do I update my payment method?
- Log in at https://secure.lumin.app/manage
- Go to Payment Methods
- Add your new card and set it as default
- Remove any outdated cards
Can I download invoices or receipts?
Yes. Log in to the portal → Billing History → select an invoice → download PDF.
How do I change my plan?
Log in, select Change Plan, and choose monthly or annual billing (or other available tiers). Confirm to save.
How do I cancel my subscription?
Log in to the billing portal → click Cancel Subscription → confirm.
- You’ll keep access until the end of your billing period
- Auto-renew stops immediately
- Your account data will be deleted automatically after 30 days unless you request earlier deletion/export
Can I reactivate my account after canceling?
Yes. Log in to the portal and click Reactivate. Your new billing cycle starts immediately.
What happens if my payment fails?
- You’ll get an email notification and see an alert in the portal
- Update your card and click Retry Payment to fix immediately
- The system will also retry automatically for a short period
How do trials work?
- You’ll see your trial end date in the portal
- Cancel before the end date to avoid charges
- If you continue, billing starts automatically at the listed price
How do refunds work?
- Duplicate charges or errors: Contact support for correction
- Community access double charge: Contact support—we’ll resend your invite without requiring extra payment
- App store purchases: Refunds follow Apple or Google policies
How do I delete or export my data?
Your data is yours. You can:
- Request a data export by emailing support
- If you cancel, your data is automatically deleted after 30 days
I switched emails. Can I update my account?
Yes. Subscriptions are tied to your original email, but support can help update your profile if you’ve changed addresses.
