This guide provides step-by-step solutions for the most common issues you may encounter while accessing or logging into Lumin during our pre-release phase. If your issue is not covered here, please contact support with your full name and the email you registered with.
1. Invitation & Registration Issues
I received the webinar email but not my login invitation.
- Check your Spam / Promotions folders.
- If still missing, email support with your name and registered email.
My invite link says expired or invalid.
I never received the invite email.
- Contact support with your name, registered email, and (optional) alternate email address.
- If you are on the approved list, support will resend your invite.
I can’t register—am I over the participant limit?
- Some sessions may reach capacity.
- Contact support to confirm your status and receive next steps.
Can I change the email associated with my account?
- Yes, if you’re not receiving emails, you can provide an alternate address.
- Note: your membership is tied to your original email. Support can update your profile if needed.
2. Login & Session Errors
I logged in successfully on my phone but not on my computer.
- Always use the official login URL: https://app.mylifeguide.ai
- Ensure you’re using the same email and a supported browser.
- If issues persist, clear your browser cache or contact support.
I see a “JWT expired” error or data not loading.
- Your session has timed out.
- Log out, clear your browser cache, and log back in.
Dropdown lists or components (e.g., My Details or Lifebook sections) are not loading.
- This usually means your session expired.
- Log out and back in, then refresh the page.
3. In-App Issues
When I generate an image for my Lifebook, it comes back blank/black.
- The image filter may have incorrectly flagged your image.
- This is a known issue during pre-release and is being resolved.
The lesson audio did not work.
- A past audio generation issue has been fixed.
- Please regenerate your lesson and check again.
Can I upload my Lifebook documents directly?
- Currently, you can only paste your Lifebook contents into the provided fields.
If I add new details (e.g., Enneagram, reflections), do I need to rerun outputs?
- Yes, updates may affect reflections and outputs.
- Rerun them to see changes incorporated.
4. Membership & Access
I was asked to pay $47 again for community access. Do I have to pay twice?
- No. This is an error.
- Contact support to resend your invitation without an extra charge.
Are the onboarding calls recorded?
I haven’t received access to Lumin yet.
- New beta users are being invited weekly.
- If you are on the list, you will receive your invitation in the coming weeks.
5. Data & Account Management
If I stop using Lumin, how do I delete or retrieve my information?
- At Lumin, your life is yours and so is your data.
- During pre-release, send a request to support for deletion or export.
- If you cancel your account, your data will be automatically deleted after 30 days.
Still Need Help?
If your question isn’t listed, contact support with as much detail as possible, including:
- Your full name
- Registered email address
- A screenshot of the issue (if possible)
Our team will follow up promptly and provide next steps.
